What if you could change your organizational culture to dramatically reduce the use of force while improving morale and effectively generating loyalty, service and outstanding performance - all while creating greater community support of your organization?
In this easy-to-read book, former Police Chief, Ramon Batista, and Executive Coach, Mark D Ziska, offer a time-tested, 5-step solution that works to change the culture, performance, and character of any sized police department, agency or small or large business.
Starting with the design of a winning plan and launch strategy coupled with a unique and effective individual and organizations values foundation, Batista and Ziska have proven that “retraining” the police isn’t as powerful or long-lasting as changing the culture. Instead their focus is based on character and values and effectively implementing a plan that recognizes , celebrates, and rewards those who hold “hearts of service.”
In this comprehensive book Ramon and Mark share how they have worked together to assist organizations in creating plans with well-defined performance standards and then, most of all, organization values that are lived, not parroted, coupled with hiring men and women who hold positive values that complement the organization’s and community’s values - the real missing link to success.